Frequently Asked Questions

Find answers to common questions about our crispy pork belly, ordering process, delivery, and more. Can't find what you're looking for? Contact us directly.

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About Vavelle

Frequently Asked Questions

Find answers to common questions about our crispy pork belly, ordering process, and delivery.

You can place an order by filling out the order form on our website. Simply go to the 'Order Now' section, fill in your details, select the quantity, and submit your order. We'll contact you to confirm your order and provide payment instructions.

Currently, we only accept bank transfers through BCA as our payment method. After placing your order, we will provide you with our BCA account details for the transfer.

Delivery times vary depending on your location within the JABODETABEKA area. Typically, deliveries are made within hours if use same day delivery. We'll provide you with a more specific delivery time when confirming your order.

Yes, our minimum order is 0.3kg of crispy pork belly. You can order in increments of 0.1kg above this minimum.

Currently, we only deliver within the JABODETABEKAA area (Jakarta, Bogor, Depok, Tangerang, Bekasi and Karawang). If you're outside this area, please contact us directly to discuss possible delivery options.

For best results, store the crispy pork belly in the refrigerator and consume within 3 days. To reheat, we recommend using an air fryer or oven at 180°C for 5-7 minutes to maintain the crispiness. Avoid using a microwave as it may make the skin soggy unless your microwave has a reheat feature for oven kind of food.

Yes, we offer special discounts for bulk orders. Please contact us directly for more information about our bulk order pricing.

Our crispy pork belly contains pork and may contain traces of other allergens. If you have specific dietary concerns or allergies, please contact us before placing an order so we can provide you with detailed information.

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If you couldn't find the answer to your question, feel free to contact us directly.

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Detailed FAQ Categories

Comprehensive answers organized by topic for easy navigation

📋 Ordering Process

What's the minimum order quantity?

Our minimum order is 300g (0.3kg) of crispy pork belly, which costs Rp 150,000. This ensures you get the full Vavelle experience while maintaining our quality standards.

Can I order in advance for special occasions?

Yes! We accept advance orders up to 7 days ahead. This is especially recommended for large orders or special events. Contact us via WhatsApp to schedule your order.

Do you offer bulk discounts?

For orders over 2kg, we offer special pricing. Contact us directly to discuss bulk orders for events, parties, or corporate catering.

🚚 Delivery Information

Which areas do you deliver to?

We deliver throughout JABODETABEKA including Jakarta, Bogor, Depok, Tangerang, Bekasi, and surrounding areas. Contact us to confirm delivery to your specific location.

How do you keep the food hot during delivery?

We use specialized insulated containers that maintain temperature and preserve the crispiness of the pork belly during transport. Your order arrives hot and fresh.

Can I track my delivery?

Yes! We provide real-time updates via WhatsApp, including when your order is being prepared, when it's out for delivery, and estimated arrival time.

🥩 Product Information

What makes your pork belly different?

Our pork belly undergoes a 24-hour preparation process including special curing, precise scoring, and our signature cooking technique that creates perfect crackling while keeping the meat tender and juicy.

How should I store leftover pork belly?

Store leftovers in the refrigerator for up to 3 days. To restore crispiness, reheat in an oven at 200°C for 5-10 minutes. Avoid microwaving as it will make the skin soggy.

Do you use any preservatives or additives?

We use minimal, natural ingredients in our preparation. Our focus is on quality pork, natural seasonings, and traditional cooking techniques without artificial preservatives.

💳 Payment & Pricing

Why only bank transfer payment?

Bank transfers provide the highest security for both customers and our business. They're reliable, traceable, and allow us to maintain accurate records for quality service.

When do I need to pay?

Payment should be completed within 2 hours of placing your order to secure your delivery slot. We'll send you payment details immediately after you submit your order.

Do you provide receipts for business expenses?

Yes, we provide digital receipts for all transactions. For business customers requiring official invoices with tax details, please mention this when placing your order.

Still Have Questions?

Can't find the answer you're looking for? Our friendly customer service team is here to help you with any questions about Vavelle crispy pork belly.

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📞 +62 812-8268-1825 | 💬 WhatsApp available 8 AM - 8 PM daily